Support
Email us
Reach the Fullo team at hello@larinera.com. We typically reply within a few business days.
Quick help in the app
- Delete your account — You tab → Your data → Delete my account. This removes the meals, check-ins, and media held for your account.
- Notifications — allow or turn off at any time in iOS Settings → Fullo → Notifications.
Privacy preferences
Fullo does not use your meal data to train models. If you would like us to hide food-related numbers in the app, or to delete your meal images automatically once analysis finishes, email hello@larinera.com and we will set that on your account.
Request a copy of your data
Email hello@larinera.com and we will send you a machine-readable copy within 30 days. Please write from the device holding your account where possible — Fullo accounts are anonymous, so we may need help identifying the right data.
Subscriptions
- Manage or cancel — on your iPhone, open Settings, tap your name, then Subscriptions, and choose Fullo. Cancelling stops the next renewal; you keep Premium until the end of the period you have paid for.
- Cancel in time — turn off auto-renew at least 24 hours before the current period ends, or it renews.
- Restore purchases — open the Fullo paywall and tap Restore at the top. Use the same Apple ID you purchased with.
- Refunds — purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Policies
Health & safety
Fullo is a wellness companion, not medical care. Meal analysis, recipes, and coaching copy are generated by AI and can be wrong — if you have an allergy or a medical dietary requirement, check ingredients yourself. If you are in crisis or need clinical support, contact local emergency services or a qualified professional.